Front Range Legal Services Privacy Policy
This Privacy Policy describes how JA, LLC, doing business as Front Range Legal Services (“the firm,” “we,” or “us”), collects, uses, shares, and protects your personal information, and the choices and rights you have, including rights under California and Colorado privacy law.
As a law firm, we are bound by the Colorado Rules of Professional Conduct and other professional rules that require us to preserve and protect confidential client information. Those obligations apply in addition to this Privacy Policy, and where they require more protection, we follow them. Using the Site, creating an account, or sending us information does not by itself create an attorney-client relationship.
If you have questions about this Privacy Policy or our privacy practices, you can contact us.
What Is Personal Information at Front Range Legal Services?
“Personal information” means information that identifies, relates to, or could reasonably be linked to an individual or household, such as a name, email address, or IP address. Information that has been de-identified so it can no longer be linked to you is not personal information.
This Privacy Policy and Cookie Policy (the “Privacy Policy”) applies to the website at www.frontrangelegalservices.com (the “Site”), our online filing and account services, our consultation and scheduling tools, and email messages that link to this Privacy Policy (together, the “Services”). It applies to clients, prospective clients, account holders, website visitors, and others who provide personal information to the firm.
Your Privacy Rights at Front Range Legal Services
If you have an account, you can view and update your profile at any time. Wherever you live, you may ask us for a copy of the personal information we hold about you or ask us to delete it. We will honor these requests unless we must keep the information for legal, professional, administrative, or security reasons, such as our duty to preserve client files.
To make a request, use the contact details in Privacy Questions. We will need to verify your identity before responding, usually by matching information you provide with information we already hold. An authorized agent may submit a request on your behalf with your signed permission, and we may ask you to confirm your identity directly. We will not discriminate against you for exercising your privacy rights.
Residents of California and Colorado have the additional rights described in the California Privacy Disclosures and Colorado Privacy Disclosures. Residents of other U.S. states with consumer privacy laws may have similar rights, such as the rights to access, correct, delete, and opt out. Contact us to make a request, and we will respond as required by the law that applies to you.
Under EU and UK data protection laws (the EU GDPR, the UK GDPR, and the UK Data Protection Act 2018), individuals may have rights to access, correct, or erase their personal information, to restrict or object to its processing, including processing based on our legitimate interests or for direct marketing, and to data portability. Where we rely on legitimate interests, we use personal information only where those interests are not overridden by your rights. You may also lodge a complaint with your local data protection authority.
Personal Information We Collect from You
We collect personal information in the course of providing legal services and when you use the Site or the Services. Depending on how you interact with us, this may include:
- Identifiers and contact information, such as your name, email address, telephone number, mailing address, username, and IP address.
- Account information, such as login credentials and profile details.
- Order and payment information, such as the services you order, billing details, and transaction records. Card payments are processed by our payment processors; we do not store full payment card numbers.
- Unfinished orders. If you choose to save an online order and finish it later, we store the answers you have entered and any files you uploaded so you can pick up where you left off, and we create a private link to the saved order that you can copy or have emailed to you. Payment card details are never saved with an unfinished order.
- Information about your legal matter, such as business, trademark, patent, copyright, or dispute details, documents you upload, and the people and companies involved.
- Sensitive personal information, only when needed for the services you request. For example, a Social Security or taxpayer identification number to obtain an EIN, or government identification needed to complete a filing.
- Communications, such as emails, chat messages, video consultations held on Google Meet, and consultation notes.
- Device and usage information, such as browser type, pages viewed, referring pages, and approximate location derived from your IP address, collected through cookies and similar technologies.
Personal Information We Receive from Other Sources
We may receive personal information about you from:
- Sign-in services. If you sign in with Apple or Google, we receive the name and email address that service shares with us.
- Service providers, such as payment, scheduling, and chat services, about the transactions and interactions you have through them.
- Our clients and their representatives, in the course of a legal matter.
- Public sources, such as the U.S. Patent and Trademark Office, the U.S. Copyright Office, court records, and Secretary of State records.
Our Use of Personal Information
We use personal information to:
- respond to your requests and inquiries and communicate with you;
- provide legal services if you are or become a client, administer the matters you ask us to handle, and run conflict of interest checks;
- prepare and file documents with the USPTO, the U.S. Copyright Office, Secretaries of State, and other agencies and courts;
- process orders and payments and provide your account and the online filing services;
- schedule consultations and operate, personalize, secure, and improve the Site and the Services;
- analyze how the Site is used;
- enter into and carry out contracts; and
- comply with laws, regulations, court orders, and professional obligations, including anti-money laundering requirements, and to establish, exercise, or defend legal claims.
Where personal information is necessary for the firm to complete required checks, such as anti-money laundering checks, failing to provide it may prevent us from providing representation. We do not use personal information for profiling that produces legal or similarly significant effects about you, and we do not use it for targeted advertising.
Our Sharing of Personal Information
We share personal information only as described here, as permitted by our professional obligations, or with your direction or consent:
- Service providers that help us operate, under contracts that limit their use of the information, including Stripe and LawPay (payment processing), Calendly (scheduling), Google (analytics, sign-in, and Google Meet for video consultations), Apple (sign-in), nGage (website chat), and our website hosting and email providers.
- Government agencies and courts when we file documents on your behalf. Many filings, such as trademark applications, patent applications once published, and business entity filings, become public records.
- Others involved in your matter, such as opposing parties, co-counsel, foreign associate attorneys, and experts, as needed to provide legal services.
- Legal and safety purposes, when required by law, subpoena, or court order, or to protect the rights, property, or safety of the firm, our clients, or others, consistent with our duty of confidentiality.
- Business transfers, in connection with a merger, sale, or transfer of the firm’s practice, consistent with applicable professional rules.
We do not sell personal information, and we do not share personal information with third parties for their own direct marketing purposes.
Protection of Personal Information at Front Range Legal Services
We maintain reasonable administrative, technical, and physical safeguards designed to protect personal information, and we require our service providers to do the same. Confidential client information is kept in encrypted, access-controlled systems. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. If a security breach affects your personal information, we will notify you and the appropriate authorities as required by applicable law, including Colorado law (C.R.S. § 6-1-716).
How long we keep personal information
We keep personal information for as long as necessary for the purposes described in this Privacy Policy, including to meet our legal, professional, and recordkeeping obligations. If you email us, the message and its metadata are retained so we can recognize follow-up messages and maintain contact records for conflict of interest checks. Client files are retained for the periods required or recommended by professional rules and applicable law. Account profile information is kept until you delete your account, and you can review and edit it at any time, except for your username. If you save an unfinished online order, we keep your answers until you finish the order or ask us to remove them, and the private link to the saved order stops working after 30 days.
Children and Personal Information
The Site and Services are not directed to children, and we do not knowingly collect personal information from children under 13 through the Site. If you believe a child has provided us personal information, please contact us and we will delete it as appropriate.
Cookie Policy
This section is our cookie policy. The Site uses cookies and similar technologies, such as your browser’s local storage, to store information about your visit. By continuing to use the Site, you agree to our use of cookies as described in this section. You can control or delete cookies at any time, as explained under “Managing cookies” below.
What cookies are
Cookies are small text files that a website saves in your browser so it can remember you from one page or visit to the next. Some cookies are set by us (first-party cookies). Others are set by the providers whose tools appear on the Site (third-party cookies).
Cookies we use
Essential cookies. These keep the Site secure and let you sign in, use the client portal, submit forms, and pay online. If you have an account and log in, we set a temporary cookie to check whether your browser accepts cookies. It contains no personal data and is discarded when you close your browser. When you log in, we also set cookies to save your login information. Login cookies last for two days. If you select “Keep me signed in,” your login will persist for two weeks. Logging out removes the login cookies.
Preference cookies. If you choose, we save your name, email address, and website in cookies so you do not have to re-enter them when completing online filing services. These cookies last for one year. We also save your screen display choices, which last for one year. The client portal may remember small display choices in your browser’s storage, such as a prompt you dismissed. This information stays on your device and does not identify you.
Analytics cookies. We use Google Analytics to understand how visitors use the Site. You can limit Google’s use of your information through your Google account settings or Google’s browser opt-out add-on.
Third-party cookies. Parts of the Site include content and tools from other providers, such as payment forms, scheduling, live chat, and sign-in buttons. Embedded content behaves as if you visited the other website directly, and those providers may collect data about you, use cookies, and track your interaction with their content under their own privacy policies.
Managing cookies
Most browsers let you see which cookies are stored, block cookies from some or all websites, and delete cookies, usually in their privacy or security settings. If you block or delete essential cookies, parts of the Site will not work, including signing in, the client portal, and online payments. Your choices apply only to the browser and device where you make them.
Global Privacy Control
We do not sell personal information, share it for cross-context behavioral advertising, or use it for targeted advertising. If your browser sends a Global Privacy Control or other recognized universal opt-out signal, we treat it as a request to opt out of those activities for that browser.
Transfer of Personal Information Between Countries
Our servers are located in the United States. If you contact us or use the Services from outside the United States, your information will be transferred to and processed in the United States, where data protection laws may differ from those in your country. When we work with foreign associate attorneys on international filings, we share only the information needed for your matter.
Our Firmwide Commitment to Your Privacy
Our attorneys are bound by the duty of confidentiality in the Colorado Rules of Professional Conduct. We take reasonable measures to make sure that staff and service providers who work with client information protect it consistent with those obligations and with this Privacy Policy.
Privacy Questions
If you have questions about this Privacy Policy or our privacy practices, or would like to make a privacy request, contact us:
Front Range Legal Services
10901 W. 120th Ave., Suite 120
Broomfield, CO 80021
[email protected]
303-459-7898
If you are not satisfied with our response, you may contact the privacy regulator where you live, such as the Colorado Attorney General or, in California, the California Privacy Protection Agency.
We may update this Privacy Policy from time to time. When we do, we will post the updated version on this page and change the “Updated” date above. If we make material changes, we will provide additional notice as required by law.
State Privacy Disclosures
California Privacy Disclosures
These disclosures supplement this Privacy Policy for California residents under the California Consumer Privacy Act, as amended by the California Privacy Rights Act (together, the “CCPA”). We provide them for transparency. They do not waive any exemption available to the firm, including for information protected by the attorney-client privilege or our professional duty of confidentiality.
Your rights
- Right to know and access the categories and specific pieces of personal information we have collected about you, the categories of sources, the purposes for collecting it, and the categories of third parties to whom we disclose it.
- Right to delete personal information we collected from you, subject to legal exceptions.
- Right to correct inaccurate personal information.
- Right to opt out of the sale or sharing of personal information. We do not sell or share personal information, and we have not done so in the past 12 months.
- Right to limit the use of sensitive personal information. We use sensitive personal information only to provide the services you request and for other purposes permitted by the CCPA, so this right does not apply to our practices.
- Right to non-discrimination for exercising any of these rights.
Personal information we collected in the past 12 months
| Category | Examples | Disclosed for a business purpose to |
|---|---|---|
| Identifiers | Name, email address, mailing address, telephone number, IP address, account username. | Service providers; government agencies for filings; parties involved in your matter. |
| Customer records (Cal. Civ. Code § 1798.80(e)) | Name, address, telephone number, billing information. | Service providers, including payment processors. |
| Commercial information | Services ordered, transaction history. | Service providers, including payment processors. |
| Internet or network activity | Browsing and interaction data on the Site, chat transcripts. | Analytics, chat, and hosting providers. |
| Audio and electronic information | Audio and video of consultations held on Google Meet. We do not record a consultation unless we tell you first. | Google (video conferencing). |
| Approximate geolocation | City or region inferred from IP address. | Analytics providers. |
| Professional or employment information | Job title, employer, business ownership details. | Government agencies for filings; parties involved in your matter. |
| Characteristics of protected classifications | Information you or a client provide that is relevant to a legal matter. | Parties involved in your matter, as needed. |
| Sensitive personal information | Social Security or taxpayer identification number, government identification, account login credentials. | Government agencies, such as the IRS when obtaining an EIN; service providers as needed. |
| Inferences | Preferences inferred from your use of the Services. | Not disclosed. |
We collect these categories from the sources and for the purposes described in this Privacy Policy, and we keep each category for the periods described in How long we keep personal information. We do not knowingly sell or share the personal information of consumers under 16 years of age.
Making a request
You may submit a request by emailing [email protected] or calling 303-459-7898. We will confirm receipt within 10 business days and respond within 45 calendar days. If we need more time, we may extend that period by up to 45 additional days and will tell you why.
Shine the Light
California Civil Code § 1798.83 allows California residents to ask about disclosures of personal information to third parties for their direct marketing purposes. We do not make such disclosures.
Colorado Privacy Disclosures
These disclosures supplement this Privacy Policy for Colorado residents under the Colorado Privacy Act (C.R.S. § 6-1-1301 et seq.). We provide them for transparency; they do not waive any exemption available to the firm, including for privileged or confidential client information.
Your rights
- Right to opt out of the processing of your personal data for targeted advertising, the sale of personal data, and profiling in furtherance of decisions that produce legal or similarly significant effects. We do not engage in these activities.
- Right of access to confirm whether we process your personal data and to access it.
- Right to correction of inaccurate personal data.
- Right to deletion of personal data concerning you.
- Right to data portability, to obtain your personal data in a portable and, where technically feasible, readily usable format, up to twice per calendar year.
Sensitive data
We process sensitive data, such as a Social Security number, only with your consent when Colorado law requires it, and only to provide the services you request. You may withdraw consent at any time, although we may then be unable to complete that service.
Universal opt-out
We honor universal opt-out mechanisms recognized by the Colorado Attorney General, such as Global Privacy Control, as a request to opt out of targeted advertising and the sale of personal data.
Making a request and appeals
You may exercise these rights by emailing [email protected] or calling 303-459-7898. We will respond within 45 days, and if reasonably necessary we may extend that period once by 45 additional days and will tell you why.
If we decline to take action on your request, you may appeal by replying to our decision or emailing [email protected] with the subject line “Privacy Appeal.” We will respond to your appeal in writing within 45 days, which we may extend by 60 additional days where reasonably necessary. If you are not satisfied with the result, you may contact the Colorado Attorney General at coag.gov.